10-Year Epoxy Regrouting Workmanship Warranty
We stand behind our work
SuperSealed Australia backs our epoxy regrouting workmanship with a 10-Year Workmanship Warranty. If the epoxy regrouting work we install fails because of a defect in our workmanship, we'll return and rectify the affected epoxy regrouting work at no charge, subject to our warranty terms.
What We Guarantee
This is a straightforward workmanship warranty. We take responsibility for the quality of our epoxy regrouting installation for 10 years from the date we complete your work.
If our epoxy regrouting fails during this period due to a defect in our workmanship or installation, we will fix it. That's our commitment.
What Happens If You Have A Problem
Contact us
Call 1300 777 464 or email admin@supersealed.com.au and tell us about the issue.
We assess the area
We'll arrange to visit and inspect the affected area at no charge to you.
We confirm coverage
We'll determine whether the issue is caused by a defect in our epoxy regrouting workmanship.
We rectify it
If we confirm the issue is a workmanship defect, we'll return and fix the affected epoxy regrouting work at no charge. We also cover the reasonable costs directly necessary for us to perform that rectification.
You don't need to prove the technical cause of the problem before we'll inspect it. We assess the area and make that determination.
What Is Covered
This warranty covers defects caused by SuperSealed's epoxy regrouting workmanship or installation, including:
- Premature failure of epoxy grout caused by our workmanship
- Adhesion or debonding problems caused by inadequate surface preparation or application by SuperSealed
- Crumbling, deterioration or premature failure of the epoxy grout joint caused by our workmanship or installation
- Other defects in the epoxy regrouting installation that are attributable to SuperSealed's workmanship
The warranty covers the repair or reinstallation of the affected epoxy grout joints.
Important: Not every crack, mark, discolouration or grout issue is automatically a workmanship defect. The defect must actually be caused by our workmanship/SuperSealed.
What Is Not Covered
This 10-year workmanship warranty does not cover failures caused by matters outside SuperSealed's epoxy regrouting workmanship. These include:
- Failed or defective waterproofing membranes or waterproofing systems
- Plumbing leaks or plumbing defects
- Structural movement, building settlement or thermal expansion
- Substrate failure or deterioration
- Tile failure, loose tiles, broken tiles or tile damage
- Shower screen failures or damage outside SuperSealed's contracted scope
- Damage caused by other trades or third parties
- Accidental damage or impact damage to the tiled area
- Alterations, renovations or other work done after SuperSealed's work
- Improper use or maintenance where that misuse actually caused or contributed to the failure
- Areas or work that were not included in SuperSealed's contracted scope of epoxy regrouting
Caulking and silicone sealants applied alongside the epoxy regrouting are not included in the 10-Year Epoxy Regrouting Workmanship Warranty.
Care & Maintenance
To maintain your warranty, follow SuperSealed's care instructions provided after completion of your work. SuperSealed's care guide will specify the recommended cleaning methods, suitable products and maintenance practices for your epoxy regrouting.
In addition, refer to the epoxy grout manufacturer's published care instructions.
Damage or failure caused or contributed to by improper use or maintenance (where that misuse actually caused the problem) is not covered by this workmanship warranty. Ordinary wear, minor marking or surface changes are not workmanship defects.
Warranty Claim Expenses
SuperSealed does not charge you for our reasonable inspection of a warranty claim. If we confirm that a valid defect covered by this warranty has occurred, SuperSealed will rectify the affected epoxy regrouting work at no charge and will bear the reasonable costs directly necessary for us to perform that covered rectification.
If you incur an expense specifically at SuperSealed's request in connection with making an accepted warranty claim, contact us before incurring the expense where reasonably possible. Approved reasonable expenses can be submitted to SuperSealed with supporting receipts for assessment and reimbursement.
Warranty Period
The 10-year warranty period begins on the date SuperSealed completes your contracted epoxy regrouting works and runs for 10 years from that date.
This is a workmanship warranty. It covers only the epoxy regrouting installation performed by SuperSealed and does not extend to other building components, tile, fixtures, waterproofing membranes, plumbing, structures or elements outside SuperSealed's contracted scope.
Your Rights Under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
- cancel your service contract with us; and
- to a refund for the unused portion, or compensation for its reduced value
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
The benefits provided by SuperSealed's 10-Year Epoxy Regrouting Workmanship Warranty are in addition to any other rights and remedies available to you under Australian law.
Contact SuperSealed
Contact our Melbourne team if you need to make a warranty claim or have a question about your coverage.
Warranty Provider
Paricano Pty Ltd trading as SuperSealed Australia
7 Dalton Rd, Thomastown VIC 3074, Australia